Screening Policy

Branksome Swim requires all participants/spectators to self screen, and anyone who is feeling unwell or symptomatic from any illness should not come to campus, but we will no longer require proof of screening as part of our entry conditions.

Spectator Policy

Branksome Swim permits parents/caregivers to support their active participant(s) in the transition to their lessons and in pool change rooms at the end of aquatic activities. The accompanying adults will not be permitted on the pool deck but will be able to remain in the main and lower level observation areas for the duration of the lesson. Spectators are not permitted in the kitchen servery and dining hall to reduce contact with our boarding students and other user groups. We are a mask friendly environment but masks aren’t required.

Pool Deck Policy

Branksome Swim does not permit the use of cell phone cameras or any other recording devices on the pool deck and/or in the change rooms to protect the privacy of our participants and caregivers. For the same reason, we also ask that spectators refrain from taking photographs or videos from the viewing galleries and pool observation areas.

Cancellations and Changes- Update January 2025

All cancellation requests must be made in writing to swim@branksome.on.ca.

If you email your cancellation request within 48 hours of registering, you will not be charged a cancellation fee. If you email a cancellation request after 48 hours of registering, an administrative fee of $50.00 will be applied to the cancellation. Refunds will not be available within one week of the lessons beginning, this includes any registrations taking place within the one week period before lessons begin or after they have started.

Refunds

Refunds will not be available outside of the cancellation period. Refunds will not be issued for missed lessons or lessons not fully utilized.

Transfers

Requests to transfer between lessons are subject to availability and will not be accommodated after 2 or more classes have passed.

Participants will be assessed on their first day of classes to ensure that they have been registered into the correct level. In the event that a participant has been registered incorrectly, every effort will be made to arrange a space for them in the correct level but please note that our lessons often sell out. If there are no spaces available in the appropriate level, the registration will be cancelled without refund.

Make-Up Lesson Policy

If you are unable to make your lesson, please send an email to swim@branksome.on.ca ideally at least 24 hours before your class starts. We are happy to accomodate (1) make-up lesson per session, given there’s space available to do so.

Unattended classes without prior notice will not be granted a makeup opportunity.

Make-up lessons will not be scheduled on the first or last week of classes and subject to availability of instructors. These lessons are not guaranteed to be with the same instructor. It is not an expectation for these make-up instructors to evaluate the swimmers as this is only an opportunity to a chance to swim.

Once a makeup is booked, it will be considered used. If you cannot make it to the assigned makeup class, there will be no replacement.